Frequently Asked Questions (FAQ)

Shipping

Where do you ship from?
We are an online store and all orders are shipped within the United States.

Do you offer international shipping?
At this time, we only ship within the United States and do not offer international shipping. 

How long does processing take?
All orders are processed within 2–3 business days.

How long does shipping take?
Once dispatched, delivery typically takes 5–8 business days, depending on your location.

Will I receive tracking information?
Yes, tracking details will be provided once your order has been shipped.

Do you offer free shipping?
Yes, we offer free standard shipping on all orders, with delivery typically within 5–8 business days after dispatch.

Returns & Exchanges

What is your return policy?

We accept returns on eligible items within 14 days of delivery. To qualify, items must be:

  • Unworn, unused, and in original condition
  • Returned with all original tags and packaging intact

Items that do not meet these conditions will not be accepted.

Change of Mind
For change of mind or sizing issues we offer returns in the form of store credit. This allows you the flexibility to select a piece that better suits your style.

Please note:

  • Return shipping costs are the responsibility of the customer
  • We recommend using a tracked shipping service, as we are not liable for lost returns
  • Original shipping costs are non-refundable

Faulty or Damaged Items
If your item arrives faulty, damaged, or not as described, please contact us within 48 hours of delivery with clear photos.

In these cases, we will:

  • Offer a full refund, replacement, or store credit
  • Cover any associated return or replacement costs

Exchanges
We currently do not offer direct exchanges. If you wish to change your item, we recommend returning it for store credit and placing a new order.

Non-Returnable Items
For hygiene and quality assurance reasons, certain items may not be eligible for return. These will be clearly stated on the product page where applicable.

Processing Time
Once your return is received and inspected, your store credit or refund (if applicable) will be processed within 3–7 business days.

How to Start a Return
To initiate a return, please contact us at:
📧 manyiarboutique@outlook.com

Include your order number and reason for return, and our team will guide you through the next steps.

Delivery Issues

What if my package is not delivered?
Please notify us within 14 days of your order date so we can assist you promptly.